Legal Guarantee

Nothing in our Terms of Use limits the legal guarantees you are entitled to under applicable consumer protection law. Where required, digital content and services must conform to the description provided and be fit for purpose.

If the service does not function as described, you are entitled to have it brought into conformity, or to a price reduction or refund where a fix is not possible within a reasonable time. These remedies are provided at no additional cost to you.

Beyond your statutory rights, new subscribers can request a full refund within 14 days of their first payment if the service isn't right for their family. Just reach out via the Contact Us page and we'll take care of it.

To exercise any of these guarantees, contact our support team with your account email and a short description of the issue. We aim to respond to all guarantee claims within 5 business days.